Posting Number: 0000895
Reports to: Associate Director, Residence Life
Department: Student Affairs
Classification: Classified/Support
Full or Part-time: Part Time
Job Summary:
The Desk Operations (DO) Graduate Assistant is a live-in position who works within a residential community to carry out Lake Michigan College's mission and guiding principles. The DO/PR Graduate Assistant's primary responsibility is to facilitate high quality desk operations through daytime customer service and nighttime security functions. Additionally, the RHO GA will oversee academic success initiatives within Beckwith Hall.
Essential Functions:
Student Staff and Resident Supervision/Mentorship

• Directly train and supervise two desk operations teams (Front Desk Assistant and Evening Security Assistant) through monthly staff meetings, check-ins, and other activities as necessary
• Promotes a high environment centered team centered on engagement and great customer service
• Helps maintain accurate guest logs, underage guest approvals, and PNG database for Beckwith Hall
• Manage front desk operational, training, and student development budget
• Conduct performance evaluations of student staff once a month, focusing on growth and learning opportunities
• Facilitate student staff accountability in performance of their role and provide appropriate responses to staff misconduct
• Provides just-in-time training and on-going training for improved customer service with desk operations
• Assist in facilitating student leader recruitment, staff selection, and training for coming school years and/or semesters
• Support the Office of Residence Life in administrative matters regarding occupancy, mail, keys, and building access
• Be a visible and active presence within Beckwith Hall and Lake Michigan College Community
• Serve as resources to student staff and residence on community resources
• Actively build and encourage relationships between persons of different identities and backgrounds.
• Creates opportunities for team social and personal bonding to strengthen teamwork, cooperation, and service
• Serves as a campus security authority and must report security issues to appropriate college personnel
• Serves as liaison to Lake Michigan College security personnel and administrators as needed in relation to desk operations and security functions
• Adjudicates low-level violations of Housing Handbook policies involving violations related to desk and security issues
• Collaborate with Tutoring Office and Writing Center to expand and extend additional academic resources into Beckwith Hall
• Establishes and maintains regularly scheduled office hours during day and night services
• Meets with whole staff weekly and individually bi-weekly for any updates, questions, and concerns.

Administrative and Departmental Support

• Assist with the openings and transitioning of Beckwith Hall at the beginning and end of each term and other officially scheduled breaks
• Provide Housing and Residence Life support in the recruitment and retention efforts of other offices on-campus as needed and not limited to - primarily Admissions, Orientation, and Advising
• Communicate clearly (verbal and written) and fairly with all members of the community in a timely and appropriate manner to foster a sense of community, ownership, and respect
• Assist the facilities team in reporting and investigating building and suite maintenance needs as they arise
• Handle sensitive information appropriately and with compassion, while also following all FERPA guidelines and student privacy rights
• Support department administration as needed, not limited to the following areas - room selection process, room inspections, roommate matching, etc
• Manage, track, and order supplies need for front desk and security operations
• Works with Marketing to ensure that we are branding Beckwith Hall in a fun, professional manner.

Training, Meetings and On-Call Responsibilities

• Maintain a working knowledge of Student Code of Conduct and Housing Handbook to effectively support student staff and residents in creating a safe, healthy, and vibrant community
• Attend and fully participate in staff meetings, training sessions, in-service programs, and campus committees
• Participate in Administrator On-Duty Rotation as scheduled - including Fall/Spring semester, and breaks as needed
• Respond to incidents and emergencies as directed by established protocols or as directed by Supervisor or other college personnel

Other Duties:
Accountabilities:
Under the direct supervision of the Associate Director of Residence Life who then reports to the Executive Director of Campus Life & Athletics
Job Specifications:
Preference for full or part-time masters student in a Student Affairs, Student Personnel, or College Counseling track. Other academic programs will be considered based on undergraduate experience. Previous experience in campus life involvement which could include Student Activities, Orientation, Housing and Residence Life, student clubs or organizations, recreation programs, or Athletics
Grade:
Salary Range:
Special Instructions to Applicants:
Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. Once a sufficient number of qualified applications have been received and sufficient diversity of applicants achieved, those applicants will be passed along to the search committee. Once the search committee has determined which applicants they would like to interview, those applicants will be contacted. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at hr@lakemichigancollege.edu.
Official transcripts required upon hire. Benefits start immediately first day of employment
Virtual Campus tour:
https://www.youtube.com/watch?v=NMxd91KXcGs
Open Date: 08/19/2022
Closing Date:
To apply, visit https://lmc.simplehire.com/postings/4341
About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan. We have three campuses -two of which are located ten minutes from our namesakes breathtaking shoreline.
Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our regions future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve.
Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the colleges facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.
Living in Southwest Michigan
Southwest Michigan attracts millions of tourists who come for our beaches, wineries, and nationally acclaimed golf courses. But many who visit, choose to stay for our great schools, low cost of living, and high quality of life.
LMCs main campus is nestled in a watery and wooded wildlife sanctuary, yet its less than a half-days drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis.jeid-506122d4b2ee73419f44e07f35111a14